Pick up & Delivery
FREE Customer Pick Up (Same Day)
Orders are ready within 45 minutes. For Same Day Warehouse Pickup, your order must be submitted by 5 pm local time Monday to Friday. Orders placed after 5pm local time, may not be available until the next business day.
We will call you when your order is ready for pick up.
You have to Pickup your item at our Warehouse located at: 2735 N. Grand Ave. Santa Ana, CA. 92705
Also you must show your ID and the Credit Card you used in the purchase in order to Pickup your item.
Note: If order is placed on Saturday, Pickup will be available until Monday.
VEHICLE SIZE AND TYPE: Please bring an appropriate vehicle for your furniture pickup. We will not be responsible for unsafe loads.
All inside services are provided by independent companies not owned by Grand Design Furniture (GD). GD will assist you with scheduling and can help coordinate the service but will not be responsible for late deliveries. Please consider having a little extra time to insure the drivers are not rushed and they provide you top quality work! Because GD is not affiliated or ownership of these moving companies, GD will not be liable for any claims not related directly to the product purchased. All moving companies will have their own insurance. Please don’t hesitate to discuss this further with an GD representative.
GD will file all claims for replacement of defective or damaged merchandise should the product arrive with a problem. We only require you to follow a few procedures (stated in the next paragraph) that are required in the claims process.
All merchandise that we feel is especially fragile will be forwarded to us from the factory for additional packaging prior to delivery to your home. We have a team of people who professionally package your product with additional cardboard, hard corners and shrink-wrap where needed. There are times we will forward your product directly from the factory if they participate in drop shipping and we feel confident it can transport without risk of damage. All orders shipped will be traceable with a phone number and a pro number, which will be given to you by our staff. This will help you follow your order and let you know exactly when it will arrive.
You will be responsible for inspecting the product at the time of delivery. In the event that you receive damaged merchandise, you must make all notations on the freight bill to ensure GD‘s right to claim reimbursements. Failure to do this will void all insurance! If the damage is severe, please refuse ONLY the item that is damaged and make notations on the freight bill. If the product is nicked or scraped, please keep the product and make the proper remarks on the freight bill. The product will be repaired or replacement parts will be sent. Please
We understand it is not your fault if your furniture arrives damaged!
Please call us at 714-289-2343 to make a report within 3 days of receipt of your item(s)
and we will gladly assist you in your exchange/ return.